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Satisfaction Survey
2016 National Citizen Survey
The City of El Cerrito has contracted with National Research Center, Inc. to conduct the National Citizen Survey in order to help guide future budget and policy decisions.
During March, questionnaires will be sent to a random sample of 1,200 households in El Cerrito, asking for feedback on the quality and usefulness of city services. The survey focuses on community livability and includes questions about the quality of life in the community, local policies, demographics, rating of local government services and resident use of services.

A random and scientific sample of 1,200 households will receive invitations to participate in the mail and their confidential responses will be weighted and analyzed. The survey can be completed by mail or online in English, Spanish and Chinese. Typically, the response rate for the survey is between 25% to 40%. The report of results will be available later this year and will include benchmark comparisons with other jurisdictions in the USA, as well as El Cerrito results from previous years. 
The National Citizen Survey (NCS) is a collaborative effort between National Research Center and the International City/County Management Association (ICMA). NCS provides a statistically valid survey of resident opinions about community and services provided by local governments in the USA. 2016 is the fifth year the City of El Cerrito has participated in the NCS.

If you have questions about the Citizen Survey, please contact Suzanne Iarla, Assistant to the City Manager at 510-215-4318.