Swim Reservation instructions

TEST LANES - NEW!: The Test Lanes for practice with our reservation system have moved to November of 2099 in order to keep them available. To practice, click on "Swim Center Enroll By Day" and make sure "Subtype" is on "TEST Enroll-By-Day." Then expand the "Additional Search Criteria" box. In "Begin Month" click November and in "Year" type 2099, then click "Search." Follow the direction below to reserve lanes.

Please follow these steps in order to reserve a lane:

• Log into Webtrac
• Click “Swim Center Enroll by Day” - this will take several seconds, up to 60 seconds, to load

• Leave all search criteria to default except “Subtype” Select the “Subtype” based on what lane you are swimming in:
  1. Enroll-By-Day Lanes 1&2 – these lanes are individually reserved and are shallower lanes better for water walking and independent exercise. Lane 1 Ladder and Lane 1 Stairs are 1/2 the size of a normal lane.
  2. Enroll-By-Day Lanes 3 to 10 – these lanes are reserved as a “spot” in lanes 3-10. A specific lane is not reserved, instead the day of the reservation you will line up outside the facility at an open lane.
  3. Masters Reservations Enroll-By-Day – all Masters lanes, lanes 2-10, are grouped together. These lanes are reserved as a “spot” in lanes 2-10. A specific lane is not reserved, instead the day of the reservation you will line up outside the facility at an open lane.
  4. TEST Enroll-By-Day - for practice purposes only. To use (free of charge!), expand the "Additional Search Criteria" box. In "Begin Month" click November and in "Year" type 2099.
• Once you select the “Subtype” click “Search”

• A calendar will appear. It defaults to the current month. You can change the month by clicking “Next Month” and the top right of the calendar.
• Figure out which day you want to swim and scroll through that day to find the time you would like to swim in.
  1. Green means there’s an available spot
  2. Blue means it’s not available for reservations yet (reservation date is still a few days away or lane is already reserved)

• To reserve lanes:
  1. Click on the green date/time
  2. Once selected, the lane will turn blue and be added to the green banner at the bottom of the screen
• If you selected the wrong date/time, click on the same lane again that is now blue to remove it from the bottom green banner. 
• Click “Add To Cart” at the bottom of the screen in the green banner.
  1. You can select more than one lane at a time, however they are NOT considered reserved until they are in your cart.
  2. We HIGHLY suggest adding one lane to your cart at time in order to make sure you reserve the lane, and then continue shopping.

• Next, if you have more than one person in your household, a screen will appear asking you to choose who is swimming.
  1. Only select ONE household member at a time when reserving lanes.
  2. To reserve lanes for another member of your household that will be swimming in a separate lane from you, you will have to complete adding lanes to the cart for yourself and then continue shopping to add lanes to the cart for them.

• In the next screen for Fees
  1. If a household member is swimming in the same lane with you, click “OPTIONAL - ONLY CLICK IF an additional household member will be joining my lane”.
  2. Scroll down and click the red “I agree with the above *” and click “Continue”.

• The Shopping Cart will appear.
  1. To check out, click Proceed to Checkout.
  2. To add more lanes to your cart, click “Continue Shopping” which will bring you to the Webtrac home screen. Repeat the steps above.

Swimmers must reserve online in order to swim. There will be no drop-ins or in person reservations.

Shopping Cart Check Out

Checking Your Reservations

Please note that with the system issues, you may see double reservations. We had to switch reservations over to the new module, so your reservation may show up twice. Do not be alarmed, it is just temporary while work on fixing the system.

Once you have reserved a lane, you can see all your reservations (and all previous purchases with the Recreation Department) by following these steps:

• Log into WebTrac
• Click "My Account" on the top right of the screen
• Click "My History" under "History and Balances"
• Purchases are sorted with the most recent on the bottom, so you may have to scroll down to find your lane and time

You can also email a calendar of your reservations to yourself by following these steps:

• Log into WebTrac
• Click "My Account" on the top right of the screen
• Click "Household Calendar" under "Reports"
• In "Select Output" click on "Facility Reservations"
• In "Select Months" click on the month you would like emailed (select multiple months by holding ctrl while selecting months)
• Leave all other information in the default setting
• Click "Submit" at the bottom and the calendar will be emailed to the address you have on file

Cancelling a Lane

Lanes can be cancelled online (no in-person or over phone cancellations) up to 7pm the day before your reservation! You can reserve lanes up until midnight the day of. A 50% processing fee will be applied, the remaining 50% will be applied as a credit to your household.

To cancel your lane reservation, follow these steps:

• Log into WebTrac.
• Click "My Account" on the top right of the screen.
• Click "Process a Cancellation" under "History and Balances"

• All purchases available for cancelling will be listed. Filter transactions through “Module” and selecting “Activity Enrollment” then click “Search”

• Find the date and time you want to cancel and click the check mark to the left

• Select the most appropriate reason for cancelling in the “Cancellation Code” (does not have to be exact) and type more information if needed in the “Cancellation Reason” box
• Click “Continue”

• The cancellation will be added to your shopping cart. Click “Proceed to Checkout” to complete the cancellation

• In the middle of the screen, the red “Using This Refund Method:*” select “Apply To Household”
• Make sure Billing Information is correct, the click “Continue” at the bottom of the screen to complete the transaction

CLASSES / SUMMER CAMP REGISTRATION

STANDARD CAMP AND CLASS INSTRUCTIONS

1. Once logged in, click on any of the boxes in the top row of photos (i.e. “Youth Programs”) depending on which type of program you wish to register for.
   • "Youth Programs" includes all camps including Swim Camps
   • “Aquatics Programs” includes all Swim Center Classes, regardless of age
2. You can find the class/camp that you are looking for in a variety of ways:
   • Type in the activity number from our rECguide OR type a complete word in the activity search (ex: Ravencliff, NOT Raven) and click "Search"
   • You can also try using any of the other criteria to narrow your search, just keep in mind that if you use too many it may eliminate certain classes or camps from the results.
3. Once you find the activity/activities that you are looking for click the button to the left of it (a green + or a calendar icon)
   • A red X means that activity is not available for online registration (please contact us if you feel this is an error)
   • If the box is yellow with a + sign, this activity is full with the option to add to the wait list
4. If you want to enroll into multiple camps/classes, repeat steps above until they all appear in your shopping bag at the bottom of the screen.
   • If you are registering more than one person, you can put all of the classes/camps you want into your shopping bag. You will assign household members to them later in the process.
5. Select “Add to Cart” which is in your shopping bag at the bottom of the screen
6. Choose which member of your household you are enrolling into your selected activities
7. Check off that you agree with the waiver language
   • if you are enrolling into a camp, you will also indicate if you want to pay in full or pay the deposit (auto-debit)
   • if you select auto debit, a test transaction of $1 will appear to verify that your card is valid, it will be refunded automatically before you check out.  Enter payment information and click submit.
   • You will need to check off the waiver agreement and payment preference for each camp/class that you are enrolling into
8. Select “Proceed to Checkout” (or “Continue Shopping” to add more activities)
   
9. Complete Transaction with appropriate Credit or Debit Card Number (Visa, MasterCard, or American Express Only)

PICNIC RENTALS

Click WebTrac to access registration site.

• Enter Username and Password
• Click “Park Facility Rentals”/Click on “Date” to choose desired date/Highlight “Picnic Sites”/Choose location and click on the Calendar Icon on the right/Click on date/Select Picnic Site # /Click “Add to Cart” on the bottom of page/ Add head count (25 max per site/ Select a participant/ Enter reservation purpose “birthday party”/ Click on “Proceed to Checkout”

TENNIS COURTS

Click WebTrac to access registration site.

1. Once logged in, click on the "Park Facility Rentals" box.
2. You can browse availability in a number of ways:
   • Use the categories criteria at the top of the page under Facility Search Criteria to narrow your search specifically to tennis courts. Be sure to select the correct date for which you are looking to reserve (the online system will default to today’s date). Click "Search."
   • To narrow down to a specific park, you can additionally use the criteria "location."
3. Once you click search, courts will be listed under "Search Results" along with available time slots (30 minute increments). Select the time slots you listed under the court(s) which you would like to reserve by clicking the green + sign. 
   • A red X means that time slot is not available
4. Select “Add to Cart” which is in your shopping bag at the bottom of the screen
5. Choose which member of your household the reservation will be under (must be age 18+)
6. Carefully review and check off that you agree with the waiver language
7. Select “Proceed to Checkout” (or “Continue Shopping” to add additional facilities or activities)
   
8. Complete Transaction with appropriate Credit or Debit Card Number (Visa, MasterCard, or American Express Only)

PLAY FIELDS

Due to COVID-19 all Play Fields are CLOSED to sports activities, with the following exceptions per the Contra Costa County Health Order: 1) Recreation activities by members of the same household are permitted. 2) “Children’s Extracurricular Activity Unit” or any organized play as allowed by the Contra Costa County Health Order are permitted only with a special permit issued by the El Cerrito Recreation Department.

Field reservations are issued by the City of El Cerrito Recreation Department. To request a field reservation permit, please email tmelton@ci.el-cerrito.ca.us. Organized group play is NOT ALLOWED without an approved field permit.

More information about sports facilities can be found: www.el-cerrito.org/sportsfacilities