General resources for seniors

The Information & Assistance (I&A) helpline is a program of Contra Costa County's Employment & Human Services Department.  Seniors, adults with disabilities, and caregivers may call I&A to speak with knowledgeable social workers to get information, referrals to other services, and assistance with solving problems. 

Social Workers will listen to your needs and provide information and referrals to community services that may be able to assist you. 

What types of fee services or information can be provided?
  • Support groups for caregivers of seniors or disabled adults
  • Information on health issues related to aging
  • Housing resource listings, including low-cost housing
  • Information on special transportation services
  • Emergency food resources and nutrition sites
  • Resources for hiring in-home help
  • Resources for government and veteran's benefits programs
Landlines in Contra Costa County, call toll free (800) 510-2020

Cell phones or outside Contra Costa County, call (925) 229-8434

Alcoholics Anonymous - Contra Costa County 24/7 hotline: (925) 939-4155

Alzheimer's Association  24 hour a day/7 day a week hotline 1(800) 272-3900

The Deaf and Disabled Telecommunications Program (DDTP) is a public program mandated by the California State Legislature and administered by the California Public Utilities Commission (CPUC).  The DDTP has two components: the California Relay Service (CRS), which includes Speech to Speech, and the California Telephone Access Program (CTAP) which provides assistive telecommunications equipment.  The mission of the program is to provide basic telephone service for Californians who have difficulty using the telephone.  Programs are funded by a nominal surcharge on all telephone bills in the state.

(800) 510-2020

Senior Peer Counseling is available for virtual phone call appointments.  You are able to meet with your counselor to talk through anything on your mind and accomplish goals such as ways to resolve a problem that is bothering you.

Senior Peer Counselor volunteers are trained and supervised by mental health professionals.  Appointments are either virtual or by phone during our county's Shelter in Place mandate. 

Contact information (for English, Spanish & Cantonese speakers): (925) 521-5653 or by email: abran.aviles-scott@cchealth.org

For more information, you can visit their website here.


Contra Costa Crisis Center 24-hour hotline: 1(800) 833-2900
The Contra Costa Crisis Center is a non-profit organization committed to providing free 24/7 services to everyone in need.  The mission of the Contra Costa Crisis Center is to keep people alive and safe, help them through crises, and provide or connect them with culturally relevant services in the community.

Dial 211 or (800) 833-2900 or text 'HOPE' to 20121 if you are in need of assistance and a specialist will quickly respond.


Community Warning System
The Contra Costa County Community Warning System (CWS) is recognized as one of the nation's most modern and effective all-hazard public warning systems.  The CWS is a partnership of the Office of the Sheriff, the Health Services Department, other government agencies, industry, news media and the non-profit Community Awareness & Emergency Response (CAER) organization, all striving to deliver time-sensitive and potential life-saving information to the people of Contra Costa County.  For more information and to register to receive alerts, click on this link: Community Warning System or call (925) 313-9622.


Contra Costa Senior Legal Services (CCLS) is a non-profit organization dedicated to providing free civil legal services to Contra Costa County residents who are 60 or older.  They offer a wide variety of services throughout the county.

Covia Community Services
Non-profit provider of services and housing.  Covia promotes positive aging by cultivating healthy and engaged communities with a continuum of innovative services that actively support intellectual, physical, emotional, spiritual, and social well-being.  For more information call (925) 956-7396.

Get a fast, convenient COVID-19 test at no cost to you.  Appointment required, available 7 days a week.  Testing is available for everyone, even if you don't feel sick.  Drive-through and walk-in appointments available throughout the county.  Call 1-844-421-0804.

Family Caregiver Alliance/Bay Area Caregiver Resource Center

Would a phone call brighten your day?  Do you feel like you want to talk to someone on a regular basis?

The Institute on Aging's 24-hour toll-free Friendship Line is the only accredited crisis line in the country for people aged 60 years and older, and adults living with disabilities.  You can call 1(800) 971-0016 (24-hours) at any time of day and chat with someone. 

HICAP provides free, objective, one-to-one counseling and advocacy services to Contra Costa Medicare beneficiaries and their families who need assistance with Medicare enrollment and issues involving Medicare and associated insurance programs, including prescription drug coverage and long-term care insurance.
 
Home Match helps homeowners with extra rooms connect with home seekers who need an affordable place to live, creating a win-win situation. Call (925) 451-9890 for more information or an application.


Meals on Wheels: Much more than a meal.  We deliver meals and provide safety-checks for seniors (60 years or older) who are home bound, no longer driving, unable to prepare food themselves, and do not have a caregiver who prepares meals.  Meals are provided based on need, not on income. Meals on Wheels, West Contra Costa Region is accepting new clients who are age 60 and older.  Meals are delivered in Crockett, El Cerrito, El Sobrante, Hercules, Kensington, North Richmond, Pinole, Point Richmond, Port Costa, Richmond, Rodeo, and San Pablo.  Volunteers deliver meals using County Health Services recommendations for social distancing.  To apply or refer someone for the program, find our about volunteer opportunities or to get more information, call (510) 412-0166 or visit their website.
 Mailing address:
Meals on Wheels, West Contra Costa Region
2301 Rumrill Blvd
San Pablo, CA 94806

RetireGuide is a free web resource dedicated to providing useful information to help older adults fulfill retirement goals. Resources include an easy-to-understand guide on the ins and outs of medicare which highlights coverage, costs, eligibility and enrollment information as well as a link to a guide to senior benefits and discounts
 
The mission of SHELTER, Inc. is to prevent and end homelessness for low-income, homeless, and disadvantaged families and individuals by providing housing, services, support and resources that lead to self-sufficiency.

Transportation Assistance
Dial 511

Well Connected is a community made up of participants, staff, facilitators, presenters and other volunteers who care about each other and who value being connected.  All groups are accessible by phone from wherever you are at no cost to you. 

Each Well Connected session offers groups and classes on a wide range of topics, you are sure to find one that interests you.  Well Connected meets 365 days a year, so there is always a chance to connect.